Delivery & Returns Policy

1. Shipping Rates & Delivery Timeframes

We fulfill orders directly from our Karachi distribution hub using premier Pakistani logistics partners (TCS, Leopards Courier, Trax, Call Courier).

• Karachi Deliveries: Delivered within 1 to 2 business days.
• Nationwide Deliveries (Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, Faisalabad, etc.): Delivered within 3 to 5 business days.
• Delivery Charges: Standard flat rate of Rs. 200 per parcel.
• FREE Delivery Offer: All orders valued at Rs. 3,000 or above qualify for 100% FREE delivery anywhere in Pakistan.

2. Cash on Delivery (COD) Rules

To make shopping accessible and worry-free:

• Payment is collected in cash (PKR) by the courier rider at the time of delivery.
• Please have exact cash ready if possible to ensure quick handover.
• You will receive an SMS and WhatsApp notification with your courier tracking tracking number once dispatched.

3. 7-Day Exchange & Return Policy

Your satisfaction is our utmost priority. If your item does not fit or if you wish to exchange it for another color or size:

1. Notify our team via WhatsApp at +92 300 1234567 within 7 days of delivery.
2. Items must be unworn, unwashed, and returned in their original packaging with all tags intact.
3. Our support agent will coordinate reverse pickup or guide you to mail the parcel to our Karachi fulfillment center.
4. Once inspected, your replacement item will be dispatched within 48 hours.

4. Damaged or Incorrect Items

In the rare event that an item arrives damaged or differs from what you ordered, please contact us within 48 hours of delivery with a photo or short video on WhatsApp. We will issue an immediate replacement at zero additional delivery charge.